Analysis of the performance of urban management of the city of Mahabad in terms of Participation and citizen satisfaction

Today, one of the principles of urban planning is attention to informed and active participation of citizens in all aspects of development. Therefore, what is unquestionable need for urban management now, it is Necessary changes in the use of participatory approaches and satisfy citizens. this study is studied Mahabad city aimed to evaluate the performance of urban management from the perspective of citizen participation and satisfaction. It is an applied research and its method is descriptive- analytic. Reviewing concepts and principles of research, field study is used to collect data 384 questionnaires distributed among the citizens associated. The results indicate a very high willingness of citizens to participate in urban management. However, studies show no significant long history of public participation in urban management and more physical participation, However, the results of the Spearman correlation test indicates a statistically significant positive correlation between the amount already exist citizen participation in urban management and their satisfaction. This research also concludes that the factors affecting the level of citizen participation in urban management can be divided in four dimensions: personal, economic, social and management, in this respect, among the individual factors, physical and mental health of citizens is index influential, among the social factors is dependence on location, among the economic factors is economic profitability participation and finally among the management factors is institutional trust(mutual trust between people and urban management).