Document Type : Science - Research
Authors
1
PhD Candidate,, Department of Social Sciences, Tabriz Branch, Islamic Azad University, Tabriz, Iran.
2
Assistant Professor of Social Sciences, Tabriz Branch, Islamic Azad University, Tabriz, Iran
3
Assistant Professor of Social Sciences, Tabriz Branch, Islamic Azad University, Tabriz, Iran.
4
Professor, Department of Social Sciences, University of Tabriz, Tabriz, Iran.
Abstract
This study aims to explain the mediating role of urban service management / satisfaction with it in the relationship between inequality in access to welfare, economic, and cultural amenities and social indicators in the marginal neighborhood of Molazināl, Tabriz. In terms of purpose, the research is applied, and methodologically it is a descriptive–survey study. The statistical population comprised residents of Molazināl. The sample size was determined as 376 using Cochran’s formula and selected through simple random sampling. Data were collected via a questionnaire. Face validity was confirmed through expert review, and reliability was assessed using Cronbach’s alpha,). Descriptive findings indicated that citizens’evaluation of urban service management was below the average level. Inferential results showed a positive and significant association between urban service management and welfare–economic–cultural amenities (r = 0.454), and this association was mainly linked to interactional and action-oriented components of social indicators, while its relationship with generalized trust was not significant. SEM results further demonstrated that amenities positively affect urban service management (β = 0.514) and that urban service management strongly explains social indicators (β = 0.632). The indirect effect of amenities on social indicators through urban service management was significant (0.321), and the model explained 61% of the variance in social indicators (R² = 0.610). Overall, in Malazināl, mitigating the social consequences of spatial inequality is most feasible through improving the quality and fairness of urban service management and strengthening mechanisms of accountability and citizen participation
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