بررسی تاثیر رضایتمندی شهروندان از عملکرد شهرداری در پایداری محیط زیست شهری، مورد مطالعه: منطقه 9 مشهد

صابری فر, رستم

بررسی تاثیر رضایتمندی شهروندان از عملکرد شهرداری در پایداری محیط زیست شهری، مورد مطالعه: منطقه 9 مشهد

نوع مقاله : علمی-پژوهشی

نویسنده

رستم صابری فر

هیات علمی گروه جغرافیا دانشگاه پیام نور

چکیده

تامین رضایت شهروندان و مشارکت آنها در اداره شهر، یکی از اهداف اصلی نظامهای مشارکتجو است. چون نارضایتی مردم، تعامل آنان با شهرداری را مشکل و حتی غیرممکن ساخته و ناپایداری محیطی را در پی دارد. به همین دلیل، این تحقیق با روش توصیفی و تحلیلی در نظر داشته است تا عوامل موثر بر رضایتمندی از خدمات ارائه شده توسط شهرداری منطقه 9 شهر مشهد را تعیین نماید. بر اساس روشهای متداول تعیین نمونه، حجم نمونه مورد مطالعه 200 نفر در نظر گرفته شده است. داده‌های مورد نیاز این بررسی، از طریق پرسشنامه که روایی و کارآیی آن تعیین شده بود، گردآوری شده و برای تحلیل از ضریب همبستگی و رگرسیون چند متغیره بهرهبرداری به عمل آمده است. نتایج رگرسیون چند متغیره نشان داد که از بین تمام متغیرهایی که وارد معادله شدهاند، مدت اقامت در منطقه، میزان ارتباط با شهرداری، سن هنگام ورود به منطقه، فاصله محل سکونت تا خیابان اصلی و دریافت تبلیغات مستقیم، معنادار بوده و بیش‌تر ین تاتیر را بر رضایتمندی از خدمات ارائه شده داشته‌اند و در نتیجه فعالیتهای محیطی شهرداری برای سنجش پایداری زیستمحیطی در شهر مشهد مناسب بوده است. بنابراین، مسئولان باید ضمن تامین رضایتمندی مردم، این گونه فعالیت‌ها را توسعه دهند.

کلیدواژه‌ها

20.1001.1.25383930.1395.7.14.1.3

عنوان مقاله [English]

The Effect of Satisfaction of the Citizens of Municipalities in Urban Environmental Sustainability, Case Study: District 9 Mashhad

نویسنده [English]

Rostam Saberifar

Associate Prof., Geography, Payam Noor University

چکیده [English]

The provision of citizens’ satisfaction as well as their participation in urban management is one the main goals of participatory systems as people’s dissatisfaction makes the interaction of people with the municipality difficult, or even impossible. For this reason, the present study aimed to determine influential factors on people’s satisfaction of the services offered by Mashhad municipality_ district 9_ employing a descriptive-analytical methodology. The data required in this study were collected through a developed questionnaire which was checked for its validity and reliability and was later administered among 200 participants. Correlation coefficient and multiple regressions were then conducted to analyze the data collected. The results showed that, among the factors, settlement duration, the degree of connection with municipality, age when entered the district, distance from house to the main street, and receiving direct advertisement had a significantly meaningful relationship with people’s satisfaction of the services provided by the municipality. The findings also revealed that municipal environmental activities in Mashhad was appropriate for sustainable environmental assessment. Thus, this study suggests that the authorities should not only ensure citizens’ satisfaction but also develop municipal services.

کلیدواژه‌ها [English]

Satisfaction
Provided Services
municipality
Participation
District 9 Mashhad

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